Maintenance

The following situations are considered emergencies and should be reported right away:

Water line break/ flooding of various sources – IF you are experiencing a heavy leak in your apartment, please call the emergency maintenance emergency line immediately. Water is the enemy!

No A/C in extreme heat or heat in extreme cold – IF your HVAC is not functioning and the outside temperature is below 40 degrees or above 80 degrees, call the maintenance emergency line immediately.

Fire – IF there is a fire happening in your unit, please call 911 immediately and exit your unit. After calling 911, please call the emergency maintenance line. We provide fire extinguishers to every unit, located under the kitchen sink in case of emergency.

Sewage backing up into apartment – IF sewage is backing up into your apartment, please call the emergency maintenance line immediately. Cease usage of all water and plumbing, including sinks and showers/tubs.

Extended power outage – IF you are experiencing a power outage, please call KU immediately to determine the cause and/or report the outage or check the power map. If there are no reported outages, call and report it to KU. Calling the office should be a last resort, as we do not provide power to the units and we can only help as much as to put a call into a provider.

Appliance Stops Working – IF an appliance stops working, we will work to replace said appliance within 48 hours of it being reported.

If immediate risk to safety, health, or significant property damage is present, call the emergency maintenance number (859) 487-5657 after calling 911 (if needed).

Non-emergencies will be repaired within 10 days. If there has been no response within 5 days of submitting the request, it is appropriate to call the Asset Manager. We Are At The Mercy Of Service Technician’s Schedules! While we do receive preferential treatment from service providers due to the volume of work we provide them, we cannot control the operating hours of HVAC techs, electricians, plumbers, etc. We are not electricians/plumbers/HVAC techs, but we will do our best to get someone out to service an emergency as quickly as possible, though it is likely that it could be the beginning of the week before one could get out to it.

The following are not considered emergencies and should be reported using the online Maintenance Request Form. Non-emergencies will be repaired within 10 days. If there has been no response within 5 days of submitting the request, it is appropriate to call the Asset Manager.

• Dripping faucets
• Broken appliances that do not pose safety/food spoilage risks
• Water not staying hot for longer than 5 minutes at a time
• Minor electrical issues (e.g. sparking outlets, outlets not working properly)
• Pest control concerns
• Noisey neighbor complaints
• Landscape issues (plants/trees/gutters)
• Flooring related issues
• Drywall cracks
• Garage door issues
• Doors not latching/closing

If a service technician is called by the tenant for the following issues, the cost of service will be billed to the tenant directly by the applicable technician. We, as management, will not schedule the following service requests, but provide reputable recommendations for the following issues:

• Changing light bulbs
• Smoke detector battery changes
• Changing air filters
• Clogged toilets
• Slow draining drains
• Broken door handles
• Damaged drywall
• Scuffed paint
• Broken blinds
• Washer/dryer issues
• Repairs to appliances not provided by management
• Changing of appliance filters

• Dripping faucets
• Broken appliances that do not pose safety/food spoilage risks
• Water not staying hot for longer than 5 minutes at a time
• Minor electrical issues (e.g. sparking outlets, outlets not working properly)
• Pest control concerns
• Noisey neighbor complaints
• Landscape issues (plants/trees/gutters)
• Flooring related issues
• Drywall cracks
• Garage door issues
• Doors not latching/closing