Citation Lofts at Bourbon Walk

Resident Resources

Just minutes from both New Circle Road and 1-75, the Citation Lofts are ideally located near restaurants, parks, grocery stores, and other conveniences, yet still maintain the sense of peace and quiet.

These townhomes are brand new, having been completed in 2024 and 2025. They embody a sleek, high end and modern style. Managed by The Cloister Group, these rentals are built with contemporary and stylish needs in mind. We are a family owned and operated business and our priority is your comfort, safety and satisfaction. We have been managing properties for the past 12 years, always striving to improve and perfect our service to meet the needs of our clients.

We are proudly pet-friendly, because we know your home isn’t complete without your furry friend!

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2 bed / 2 bath
1,225 sq. ft
Open concept
2 car garage
Private patio

$1,900/month

FLOOR PLAN

TOTAL: 1225 sq. ft

MAIN LEVEL: 800 sq. ft

UPPER LEVEL: 425 sq. ft

EXCLUDED AREAS:

CARPORT: 404 sq. ft

PORCH: 247 sq. ft

OPEN TO BELOW: 375 sq. ft

This Floor Plan Is An Approximation, And Is Intended For Marketing Purposes Only

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3 bed / 3 bath
2,008 sq ft
2 car garage
Private patio

$2,499.00/month

FLOOR PLAN

TOTAL: 2008 sq. ft
LOWER LEVEL: 773 sq. ft,
MAIN LEVEL: 808 sq. ft,
UPPER LEVEL: 427 sq. ft
EXCLUDED AREAS:
GARAGE: 649 sq. ft,
OPEN TO BELOW: 381 sq. ft

This Floor Plan Is An Approximation, And Is Intended For Marketing Purposes Only

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RESIDENT RESOURCES

To update your resident information, call our office at (859) 365-2607

Prior to vacating the Premises, Residents MUST complete a VACATE NOTICE FORM. The Resident must return all keys to the unit to Management at the office immediately upon vacating the Premises. The Resident must leave the unit in a manner to where the unit can be re-rented with the exception of normal wear and tear. Resident shall provide Management with Resident’s forwarding address in order to send the security deposit, if any. The deposit will be returned thirty (30) days after Management receives the keys. Resident agrees to pay Management $250.00 if the keys are not returned within 24 (Twenty-Four) hours after Resident has vacated the Premises. Moving expenses shall be paid solely by Resident and Management shall have no responsibility for paying those.

To make a complaint to management, call our office at (859) 365-2607

If a service technician is called by the tenant for the following issues, the cost of service will be billed to the tenant directly by the applicable technician. We, as management, will not schedule the following service requests, but provide reputable recommendations for the following issues:

Changing light bulbs
Smoke detector battery changes
Changing air filters
Clogged toilets
Slow draining drains
Broken door handles
Damaged drywall
Scuffed paint
Broken blinds
Washer/dryer issues
Repairs to appliances not provided by management
Changing of appliance filters

Electrician

(ex: changing light bulbs, smoke detector battery changes)

Page Electric: (859) 490-9931

Elite Service Solutions: (859) 413-8324

Daniel Ray: (859) 339-5427

HVAC

(ex: changing air filters)

Comfort Masters: (859) 255-0728

Dauenhauer: (859) 898-3726

The Air Doctor: (859) 743-3626

Plumber

(ex: clogged toilets, slow draining drains)

Extreme Plumbing: (859) 544-7646

ProSource Mechanical: (859) 314-5695

Will’s Plumbing: (859) 447-2877

Supply Stores

(ex: broken blind)

Lowes:

2300 Grey Lag Way, Lexington

Home Depot:

2397 Richmond Rd, Lexington

Paint/Drywall

(ex: broken door handles, damaged drywall, scuffed paint)

Mexxus Painting: (859) 489-3887

Appliance Repair

(ex: washer/dryer issues, repairs to appliances not provided by management, changing of filters)

EJ’s Appliance Repair: (859) 404-4689

Residents can submit a non-emergency maintenance request by filling out the form linked on the bottom of this page.

The following situations are considered emergencies and should be reported right away:

Water line break/ flooding of various sources – IF you are experiencing a heavy leak in your apartment, please call the emergency maintenance emergency line immediately. Water is the enemy!

No A/C in extreme heat or heat in extreme cold – IF your HVAC is not functioning and the outside temperature is below 40 degrees or above 80 degrees, call the maintenance emergency line immediately.

Fire – IF there is a fire happening in your unit, please call 911 immediately and exit your unit. After calling 911, please call the emergency maintenance line. We provide fire extinguishers to every unit, located under the kitchen sink in case of emergency.

Sewage backing up into apartment – IF sewage is backing up into your apartment, please call the emergency maintenance line immediately. Cease usage of all water and plumbing, including sinks and showers/tubs.

Extended power outage – IF you are experiencing a power outage, please call KU immediately to determine the cause and/or report the outage or check the power map. If there are no reported outages, call and report it to KU. Calling the office should be a last resort, as we do not provide power to the units and we can only help as much as to put a call into a provider.

Appliance Stops Working – IF an appliance stops working, we will work to replace said appliance within 48 hours of it being reported.

The following are not considered emergencies and should be reported using the online Maintenance Request Form. Non-emergencies will be repaired within 10 days. If there has been no response within 5 days of submitting the request, it is appropriate to call the Asset Manager.

Dripping faucets
Broken appliances that do not pose safety/food spoilage risks
Water not staying hot for longer than 5 minutes at a time
Minor electrical issues (e.g. sparking outlets, outlets not working properly)
Pest control concerns
Noisey neighbor complaints
Landscape issues (plants/trees/gutters)
Flooring related issues
Drywall cracks
Garage door issues
Doors not latching/closing

If immediate risk to safety, health, or significant property damage is present, call the emergency maintenance number (859) 487-5657 after calling 911 (if needed).